Standard Returns You may return unused items in their original packaging purchased on RestaurantEquipment.com within 15 days of the reciept date by contacting CustomerService@RestaurantEquipment.com. The customer is responsible for the cost of shipping of any returned item. Upon reciept and inspection of returned items, a refund will be issued. Original shipping cost to customer will not be refunded, and any restocking fees will be applied before credit is given. Items deemed non-returnable include:
- • Used equipment and supplies
- • Parts and specially ordered items. Additional terms and conditions apply to parts and special-order items. These terms can be viewed under our Parts and Special-Order Items Policy
- • Closeout Items
- • Products sold in aerosol cans, containing flammable liquid or hazmat product
If making a return by mail, please contact our customer care team at 1-800-562-4125 or firstname.lastname@example.org. so we can assist you with completing the return process.
Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at 1-800-562-4125 or email@example.com.
If you receive a defective item, you will have to file a warranty claim. For more information on warranties and the claims process, please contact us at 1-800-562-4125 or firstname.lastname@example.org.
Missing Or Damaged Items
Claims of items missing from a shipment or damaged in transit must be reported within 5 business days from receipt. Please carefully inspect any items you receive. Each shipment will include a packing list. Please verify that you received all items listed on that sheet. Please contact our customer care team at 1-800-562-4125 or email@example.com so we can further assist you with this process.
Restocking FeesItems returned to RestaurantEquipment.com's warehouse are subject to a 25% restocking fee.
Additional Shipping FeesShipping and freight costs are non-refundable. In cases where items were purchased under our Free Shipping program, additional shipping and handling fees may be assessed and deducted from your refund amount.
We are happy to help you exchange a returnable item for another product from our inventory or the same manufacturer. In most cases, the restocking fee will be waived when exchanging items directly with our warehouse, but you will be responsible for return shipping costs. Items shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging. Please see our Return Policy for items that are non-returnable and/or exchangeable.
Open Order If your order has not shipped, please contact our customer care team at 1-800-562-4125 or firstname.lastname@example.org to cancel your order. You will not be charged any shipping or restocking fees.
Shipped Order If your order has already shipped, you can refuse the shipment when it arrives at your location, or you can accept the order and initiate a return authorization through our return process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
Received Order If you have already received your purchased item(s), please contact our customer care team at 1-800-562-4125 or email@example.com to start a return. You will be given instructions on how to ship your items back.
Parts And Special-Order Items Policy
For parts and special-order items, we pass along the manufacturer’s terms and conditions, including any shipping costs for parts, orders and special-order items – this includes any customization to equipment.
Be aware:•Parts and special-order items are specific to your needs and cannot be resold by RestaurantEquipment.com, therefore they cannot be returned.•Depending on availability, parts may have an extended lead time that exceeds 14 business days.